Return Policy

Returns

You have 30 days after receiving your order to request a return. To be eligible, the bottles must be unopened, in the same condition as you received them and in their original packaging. Please keep your receipt or proof of purchase.

To start a return, email us at info@drood.se. We will confirm whether the return is accepted and send you instructions on how and where to send the package. Items sent back to us without first contacting us will not be accepted.

Damaged or wrong items

Please check your order when it arrives. If a bottle is damaged, defective or not what you ordered, contact us immediately at info@drood.se so we can make it right.

Items we cannot take back

Opened bottles cannot be returned unless they are faulty. We cannot accept returns on gift cards.

Exchanges

The fastest way to get a different wine is to return the original and place a new order once your return has been accepted.

14-day right of withdrawal for customers in the EU

If your order is shipped to a country in the European Union, you also have the right to cancel it within 14 days of receiving it, for any reason and without giving a justification. The bottles must be unopened and in their original packaging.

Refunds

Once we have received and inspected your return, we will let you know whether the refund is approved. If it is, you will be refunded to your original payment method within 10 business days. Your bank or card company may need extra time to process the refund. If more than 15 business days have passed since we approved your return, please contact us at info@drood.se.